I-Q & A ne-CEO uNeil Jacobs
Buza noma yimuphi umeluleki wezokuvakasha onguchwepheshe ekuhambeni okuphezulu ukubiza amagama abo abathandayo bokungenisa izihambi emhlabeni jikelele. Amahhotela Ayisithupha Ahlala Ngamahhotela I-Spas izofika engqondweni.
Ikhamphani yezokuphathwa kwamahhotela e-Bangkok ne-spa iqukethe izindawo zokungcebeleka ezingu-11 nama-spas angu-31 ngaphansi kwamagama ayisithupha, ama-Evason nama-Six Senses Spas.
- Izindawo zokuhlala zeSense eziyisithupha nama-Spas e-Asia nasePacific ziseThailand, esiqhingini saseYao Noi naseKo Samui.
- EVietnam, izindawo zihlanganisa i-Ninh Van Bay neCon Dao Island eyimfihlo.
- Futhi ama-Six Senses Laamu aseMaldives
- E-China, i-Six Sens Qing Cheng Mountain ihambisana ne-UNESCO World Heritage & Natural Cultural site eseduze neDujiangyan.
- Futhi Izilingo Eziyisithupha I-Douro Valley isendaweni yokulungiswa kwezindlu zendlu yekhulu le-19 eyayihlala phezulu entabeni ebheke emagqumeni aqoshiwe aseDouro Valley nasemfuleni ongezansi.
- EMpumalanga Ephakathi nase-Afrika, i-Six Sense Zighy Bay itholakala e-Oman.
- Ama-Sense ayisithupha I-Zil Pasyon itholakala esiqhingini esizimele saseFelikite, isiqhingi sesihlanu esikhulu kunazo zonke eSychelles.
Ama-Spice ayisithupha ama-spas ayaziwa ngobubanzi bawo obuhle, ukuvuselelwa kanye nokwelapha ubuhle. I-Senses Six Spas isebenza ngama-spas angama-20 angama-standalone emahhotela ahloniphekile kanye nezindawo zokubhuka kanye nokungena emkhunjini nasezikhungweni zezindiza eziyinhloko zezindiza ezimbili ezinkulu.
Mayelana.com wayenethuba lokukhuluma noNeil B.
Jacobs, CEO mayelana nenkampani.
Q: I-Six Sens Valley yaseDouro, ePortugal inakekele okuningi kusukela ekuvuleni ngo-2015. Sitshele ngakho.
A: Sicacile. Sithengile inkampani kuphela eminyakeni engu-3.5 edlule, kuthathe izinyanga eziyisithupha ukuqala, ngakho-ke sesibe khona iminyaka emithathu. Umgomo kwakuwukusikhipha nje nje ngokuba ngumklamo wase-Asia no-Middle East futhi ube yizwe lonke.
Izingxenye ezithile zezwe zaziphezulu kakhulu ohlwini lwethu futhi iYurophu yayingenye yezinye zazo. Siphinde sibone eziningi eziseMelika nase-Afrika.
Q: I-Douro Valley yihhotela lakho lokuqala eYurophu. Yini okwenze ukhethe ngaleyo ndawo?
A: Sine-spas eYurophu eminyakeni edlule. Ama-spas amane amahlanu e-Europe empeleni. Sithole le ndlu endala yezwe eyayiyindawo ekhona eDouro. I-Douro ingenye yezindawo ezinhle kakhulu eziseYurophu. I-hilly ngempela. Unomfula ogijima oya eSpain. Amawayini angcono kakhulu eYurophu. Ungavumeli. Kuphela manje manje baqala ukuthola ukuqashelwa okufanelekile.
Kusuka eNew York unayo indawo engena eProto, okuyinto edolobheni elincane kunazo zonke. Ukusuka eLisbon ungabhela ePorto noma ushayela lapho amahora amathathu. Ngivame ukushayela. Kuyashesha kunokuya esikhumulweni sezindiza.
Q: Yini okwakudingeka uyenze ukuguqula ihhotela ekhona?
A: Ihotela yayine-spa enkulu njengengxenye yayo. Kwakuyi-spa yezinyawo ezingu-20,000. Ukuklama kwalo kwakubi kakhulu. Indlu yayinhle kepha yayiklanyelwe ukubukeka njengehhotela lase-Bali. Sibone okusemandleni. Sivale kulesi sabelo, siyivala. Siletha umklami avela ku-NY empeleni, owesifazane okuthiwa u-Clodagh ukulungisa.
Uvuselela ingaphakathi ephelele ezinyangeni ezingaba yisishiyagalolunye. Lapho siphinde sivuliwe ngoJuni ka-2015 manje sekuyi-contextual. Igubha isifunda sewayini sesigodi. Izinto nezinto ezisetshenziswe ngaphakathi kungokwemvelo. Sine tile yendawo, emangalisayo. IPortugal yileli zwe elikhuliswe elinamakhono amakhulu.
Q: IPortugal ngokujwayelekile ishisa kakhulu nabashayeli beNorth America.
A: Yindawo efanele ngesikhathi esifanele. IPortugal inenani elihle kakhulu. Kungenzeka ukuthi ihhotela elibiza kakhulu ezweni. Kodwa amazinga ethu ayingxenye yalokho esingayikhokhisa e-Oman noma eThailand.
Sinesipiliyoni kakhulu. Sinezinhlelo ezinhle zewayini eziqhubekayo. Sinehlelo lokuhle lokuhle elihamba phambili ngaphandle kwe-spa.
Sivulekele impumelelo enkulu. Ubusika kusobala ukuthi yisikhathi esiphansi kodwa ngoDisemba wethu wokuqala noJanuwari senze kabili lokho esikuhlose ukukwenza futhi abantu basabela kahle
Q: Ingabe ucabanga ngezinye izindawo ePortugal?
A: Sijabule kakhulu ngekusasa futhi ngenxa yalokho manje sibheka amathuba eLisbon nakwezinye izindawo ePortugal ukuba sibe uhlobo lweqoqo. Ezinye izindawo zihluke ngokuphelele kuDouro. Futhi ngokuqinisekile, umMelika owenza iDouro noPorto bazokwenza Lisbon. Ngakho sifuna ukwazi ukuqoqa konke ndawonye.
Q: Kuthiwani ngamanye amadolobha aseYurophu?
A: Savele sivule ama-Six Senses Residences Courchevel, enye yezindawo ezihamba phambili zezindiza eFrance. Akuyona ihhotela, kodwa izindawo zokuhlala. Kuyabiza. Asinayo yonke amasevisi wehhotela kodwa sinomkhumbi we-concierge. Asinalo indawo yokudlela, kodwa singadla ukudla kwasekuseni.
Sifaka ku-spa enkulu kanye ne-pool. I-spa izovulwa ngo-2016. Kodwa iyakwazi ukuhamba manje. Kuwebhusayithi yethu.
Q: Yiziphi ezinye izinhlelo zokwandisa ongasitshela ngazo?
A: Italy Yebo. Ngingathanda futhi ukuhlala eLondon. Sigxile eziningana zezindawo lapho singaletha khona amanani omkhiqizo emzini ngendlela enenjongo. Akuyona nje ukwenza amahhotela webhizinisi nje. Kodwa amadolobha lapho kukhona khona indawo yokuzilibazisa, njengeNew York, eLondon, e-Shanghai Hong Kong, eTokyo.
Q: Ama-Sens ayisithupha azihlukanisa ngokuqondile njengomthombo wezempilo. Kubaluleke kangakanani lokho?
A: Sonke sibheka kahle. Akekho omunye owenza lokho. Angazi ukuthi kungani enye ingaphezu komsebenzi onzima. Akuyona inzuzo enkulu enenzuzo. Kunenzuzo. Kodwa izinkampani eziningi zehhotela zicabanga ukuthi kuningi kakhulu ukugxila kulo. Sifisa sengathi bacabange iphuzu. Unayo uhlelo olulungile, uzoshayela ukuhlala, uzoshayela izinga eliphansi futhi uzoshayela ubude bokuhlala. Sibona ubuhle buyisisusa esikhulu kwizinto ezisisekelo zebhizinisi.
Q: Ubuhle bube yimibono enkulu yokubamba embonini yezihambi. Umqondo usho ukuthini kuwe?
A: Siyaqhubeka kakhulu. I-biometrics yayo, izinhlelo ze-yogi, ingqondo, umzimba, umoya, indlela yokuphila, izinto zokuziphatha. Ngiyakwazi ukukhuluma ngalokhu ngamahora. Sinezinhlelo ezithile ezithintekayo esizidalile. Sisebenza nodokotela abaningi emphakathini wethu wezeluleko. Sinabanempilo. Omunye uvela ePalm Springs, owayekade ehlinzekela ukuhlinza inhliziyo. Wakhuleka ngokusika abantu futhi wafika ngendlela yakhe yokudla okunomsoco. Usisize senze iziqondiso zethu zokudla okunomsoco.
Silala odokotela. Omunye wabo ugijimela uhlelo lokulala eHarvard. Omunye udokotela olele uvela eCalifornia. Sibeka abantu ohlelweni lokulala.
Ungakhuluma nabantu abangu-100 futhi uthole imibono ehlukene engu-100 mayelana nokuthi kusho ukuthini ubuhle. Kodwa bambalwa kuphela abazokhuluma ngokulala. Futhi ukulala yiyona eyinhloko.
Uhlelo esiqalisile luqala ngombhede. Kuthatha iminyaka emibili nengxenye ukuthola umbhede oqondile. Sinomfana waseNgilandi owenza imibhede ezenziwe ngesandla eDeidon ngezinwele zokulala zemvelo. Ukulala okuhle kunezici ezimbalwa. Esinye esibaluleke kakhulu ukushisa komzimba. Inkinga yokulala kakhulu yukuthi ayivumeli umswakama ukuhamba. Sibheke imithombo yamabhokisi enziwe ngendlela yokuthi umswakama ungashiya embhedeni. Okufanayo kuya ngokulala. Sisebenzisa amashidi e-wicking ahlanganiswa ukotini nama-eucalyptus avumela umzimba ukuba uphefumule.
Q: Akukhona yini ubuhle umqondo oguqukayo?
A: Yebo, futhi angisho ukuthi sinezo zonke izimpendulo. Kodwa iqiniso liwukuthi, sichitha isikhathi esiningi, imali namandla phezu kwalokhu. Lokhu yizinto esizikhathalelayo. Siyakhathazeka ngakho. Sisebenzisa isiqeshana semishini esesimweni esizwakalayo sokulala. Ibeka umsindo omhlophe emazingeni azosiza abantu balele kangcono. Sinezinye izingxenye zemishini eyenza into efanayo ngokukhanya. Kunezinto eziningi ezungeze izinhlelo zethu zokulala.
Q: Sitshele mayelana nohlelo lwe-jet lag.
A: Umfana wethu eHarvard wenza uhlelo lwe-jet lag yethu. Uma ubhala futhi uya kude, singakunqanda uhlelo oqala ngalo ezinsukwini ezine noma ezinhlanu ngaphambi kokushiya. I-Jet lag ikakhulukazi mayelana nokulawulwa kokukhanya. Hhayi ngokuphelele kepha ikakhulukazi.
Q: Uke wangena embonini yehhotela le-upscale ngeningi lomsebenzi wakho. Ingabe ukungenisa kunanini ngaphambili ukuphuma emncintiswaneni?
A: Ngicabanga kanjalo. Ngineminyaka engu-15 nginezinkathi ezine. Ngithanda labo bantu. Kodwa ngiyithukuthele kakhulu ngokunethezeka kwendabuko. I-Ritz, iSt Regis kanye neZine Zonyaka zihle kakhulu. Banikeza ulwazi oluphakeme. Kodwa konke kuwuhlobo lokuba into efanayo. Ngakho-ke ukukhula kwalezi zinkampani ezincane, ezinamakhasimende amaningi eziye zahlukana kakhulu emakethe yemakethe.
Ikhasimende lanamuhla alinandaba kakhulu nokuphepha okubonakalayo kwegama elikhulu lomkhiqizo. Bafuna injabulo, bafuna indlela yokuphila, futhi ngokuqinisekile bafuna ukuhlangenwe nakho. I-takeaway ihlukile. Ngicabanga ukuthi yilokho okwenza izinkampani ezifana nemayini ithuba engazange libe nalo esikhathini esidlule.
Ngezobuchwepheshe neziteshi zokusabalalisa, akudingeki ube yinkampani enkulu yokwenza umthelela. Uma nje uqonda isiteshi sokusabalalisa. Uma wenza, ulungile.
Ngakho-ke, ngicabanga ukuthi ikusasa yizinkampani ezincane ngoba akusekho okuningi mayelana nomphakathi. Kuma-psychographic. Isimo sengqondo esifanayo. Akuhambisani uma uneminyaka engama-20 ubudala noma 70.
Q: Abacebisi bezokuvakasha abanesithakazelo sokwazi umkhiqizo wakho, yisiphi iseluleko ongabanika sona?
A: Indlela engcono kakhulu yokwazi nathi ukuthi sibe nehhotela lapha. Ngakho-ke, njengamanje sibheka amaphrojekthi eManhattan, ePalm Springs, eNingizimu Carolina, e-Utah, e-Bahamas naseBarbados. Sinesivumelwano eNicaragua, sisakhiwa lapho. Lokho kungukuthi kube enye yezindawo ezishisayo ezilandelayo.
Q: Noma yiziphi ezinye izindawo eLatin America ozicabangayo?
A: I-Panama neziqhingi zasePanama. Idolobha elidala laseCasco Viejo lizokufa. Yilokho okugxilwe ngakho. Colombia, ngokuqinisekile e-Ecuador. I-Argentina, iBrazil. I-Brazil yithuba elikhulu. Lezi zingxoxo eziningi kakhulu. Inhloko yami yentuthuko iyingxenye yeSpanishi, isigamu saseMexico. Uhlala nathi eBangkok, kodwa kusobala ukuthi uyathanda kakhulu.
Uma ungangibuza ukuthi indawo yethu yokugxila kuphi, ngingasho amaMelika. Sibheke ngqo eMelika Ephakathi naseNingizimu Melika. Basuke bangaphansi kokuxoshwa.
Q: Njengoba ususelwe eBangkok, uzokwengeza ukuvakashelwa kwakho lapha emazweni?
A: Kufanele sibe lapha kaningi. Kudingeka sibe lapha. Ibhizinisi lethu lase-US lingamaphesenti ayi-12-15 okuphelele. AmaMelika aya eVietnam, eThailand naseMaldives. Akukhona ukuthi asiyazi. Kungokuthi asikwazi kahle kakhulu.
Isikhathi esiningi esichitha lapha, sizosebenza ngokwengeziwe. Abanikazi bokuqala bekampani babegxile kakhulu eYurophu. I-England, iFrance neJalimane yizimakethe zethu ezintathu eziphezulu, kodwa lokho akudingeki kube njalo.
I-Air France iyaziwa ngokuba nokunye kokuxhumana okuhle kakhulu emadolobheni amakhulu aseYurophu. Bheka izinhlinzeko eziphezulu ze-US.