I-Concierge yase-Italy ingenye yezinkampani ezihamba phambili zokuvakasha kanye nabahleli bezinyawo. It specizlies in custom inkambo Italy, isifiso somnikazi Joyce Falcone
U-Falcone ubelokhu ebhizinisini iminyaka engaphezu kwamashumi amabili, ehola ukuqashelwa kwemboni ephezulu endleleni. Phakathi kwama-accolade akhe ahloniphekile: iminyaka eminingi njenge-Conde Nast Traveler Italy Ochwepheshe kanye no-Travel + Leisure A-List agent.
I-About.com ikhulume ne-Falcone mayelana nesizinda sayo, isisusa nombono we-Concierge yase-Italy.
Q: Uthandeka kanjani e-Italy?
A: Ngangihlale ngithanda kakhulu isiko sase-Italy. Kwafakwa kimi ubaba. Bonke omkhulu nogogo wami kwakuyizifiki zase-Italy ezafika e-United States ngawo-1900. Ngakhula ngizwa u-Italy ohlangene okhulunywe endlini. Lokho kwaphefumulela ukwazi kimi. Ngaya esikoleni eSiena, okwandisa isithakazelo sami. Kwakuwunyaka ojwayelekile wesigodi owedlule.
Q: Uzimisele nini ukungena ibhizinisi lokuhamba?
A: Ekuqaleni kwawo-1990, ngaqala ukuhamba ngokuhamba. Ngangisemsebenzini engangiwuthandi. Ngifake ukungeza komhlahlandlela wokuvakasha we-Country Walkers. Ngangifaka isicelo, ngingazi kahle lokho engangikufake isicelo. Ngemva kwesonto bangicela ukuba ngiye kuVermont ukuba ngixoxe.
Ngangibambe ithikithi e-Argentina ngaleso sikhathi. Ngangihlele ukuhamba lapho izinyanga ezimbalwa. Ngaya esikhundleni seVermont futhi ngixoxwa ne-Country Walkers.
Ngaqala nabo e-Italy isikhathi esifushane kamuva.
Kusobala ukuthi ngangisebenza e-Aspen endaweni yasemaphandleni eyayinomsebenzi webusika nohlobo kuphela. Ithuba lokuba umqondisi wokuvakasha phakathi nonyaka kawasahlobo kanye nokuwa kwakuyindlela yokufinyelela unyaka.
Q: Wenzani lo msebenzi wokuqala ku-Italy?
A: Kwaphela iminyaka emibili ngisekela amaqembu aseMelika.
Amaqembu ayishumi ngonyaka. Ngangiyisiqondiso sokuhamba ngezinyawo kulo lonke i-Tuscany, phezulu esifundeni saseLake naseSicily. Kwandisa ngempela ulwazi lwami olujulile futhi ngangikuthanda.
Kamuva ngangixoxisana namanye amakhampani amakhulu aseSan Francisco afana ne-Geographic Expeditions, i-Backroads ne-Wilderness Travel. Ngasebenza ne-Wilderness Travel ehola amaqembu amakhulu. Ekugcineni ngasebenza nabakwaSmithsonian Study Tours futhi ngifika ekuklanyeleni ukuvakasha. Ngisize ukudala uhambo olusha.
Q: Kumele ukuthi kukusizile ukuthi uhlele inkampani yakho.
A: Yenza i-morph yangakini. Ngaqala ukuklama amaqembu amancane okuhamba ngezinyawo ngo-1999. Ngaqala ukuwathengisa kubasebenzisi abasebenzisa uhlu lwamakhasimende amancane. Kusukela lokho kwanda futhi kwanda. Ngenza konke engingakwenza ukuze ngaziwa. Ukumaketha kwe-intanethi, ukuboniswa kwe-ejenti, ukukhuluma komphakathi okuncane kanye namaphuzu wamandla.
Q: Uhlobo olunjani lokumaketha okwenzayo manje?
A: Siyabloga. SiseTwiter no-Instagram. Kubalulekile ukuthola okuningi okubonakalayo ngaphandle lapho kunendawo efana ne-Italy. Sivuselele kabusha iwebhusayithi yethu futhi esisize kakhulu. Sisebenzisa i-Google Adwords, ngokubambisana namanye amathuluzi.
Ibhizinisi lethu eliphindaphindiwe liphindaphinda iklayenti kanye nokudluliselwa. Senza i-newsletter njalo ngenyanga esiyidluliselwa kubantu abambalwa.
Q: Iphi inkampani yakho enkulu kangakanani kubasebenzi?
A: Nginomuntu obuyela emuva e-Italy kithi. Uchitha isigamu sonyaka lapho. Ungumchwepheshe we-Amalfi Coast noCampagna. Futhi nginomunye umuntu owenza emuva ehhovisi kimi.
Ngivuka ngo-5: 00 noma ngo-5: 30 ekuseni ngibhekene nabathintana nabo e-Italy futhi ngithola iphepha. Ngisemsebenzini kakhulu isikhathi sonke. Kuyasiza ukuba kube ngambili.
Kuleli bhizinisi, kufanele unikezele futhi uthande lokho okwenzayo. Awukwenzi lokho okushiwo umnotho noma yiziphi ezinye opharetha abakwenzayo.
Q: Ifa lakho lase-Italy futhi kumele lidlale indima enkulu empumelelweni yakho.
A: Ingxenye yenjabulo kimi ukukwazi ukuveza mina futhi ngiqonde umbono wamaNtaliyane. Ngingabelana ngaleyo ndlela ngamaklayenti ethu ngoba ngiye ngaba nobuhlobo nabathengisi abaningi e-Italy,
Izwe lonke lisebenza ebuhlotsheni bomuntu siqu. Ngiyahamba ngizohlangana nabo bonke ukuze ngiqiniseke ukuthi bayangilazi. Lokho kuyakha isisekelo sokuthembela. Ngenza imijikelezo futhi ngikhulume nabo ngolimi lwabo.
Q: Uzibheka njenge-agent yezokuvakasha noma umqhubi wezokuvakasha?
A: Angizibheki njenge-agent. Ngafunda ibhizinisi ngokuhamba izwe futhi ngakha i-office ingxenye. Ngokuyinhloko ngibheka njengomthengisi wezokuvakasha. Sithengisa amaphakheji kumakhasimende nama-ejensi ukuze bathengise amaklayenti ngqo.
Into eyodwa esenza sihluke ukuthi asidayisi ezinye imikhiqizo yenkampani. Siyakha yonke into esebenzisa abashayeli kanye neziqondiso zokuvakasha esizazi ngazo.
Q: Ingabe lokho kuthinteka komuntu oyedwa wamaphuzu akho amakhulu okuhlukanisa?
A: Sithatha isikhathi sokubheka isilwane esibucayi esizibekayo ndawonye. Lokho kusho ukuya kuwo wonke amahhotela, ukubona ukuthi imibhede ifana nani, ukuthatha zonke izinkambo. Siyazi ukuthi imigwaqo ifana kanjani nasezindaweni ezahlukene zezwe. Singanikeza uhlobo lwemininingwane abantu abayifunayo. Futhi kulezi zinsuku abantu bafuna okungaphezulu kakhulu kokuvakasha komqeqeshi wama generic. Bafuna ukukhumbula okungenakukhumbula lapho behamba.
Sivakashela abahlaziyi abangcolile, baya emaphandleni angaphandle. Yilokho uhlobo lwezinto ezitholakele ezisihlukanisa. Futhi yilokho abantu abakutholayo.
Q: Uhlobo olunjani lokukhula okwamanje?
A: Eminyakeni embalwa edlule sibone ukwanda okwenziwe ngamaphesenti ka-25-30 ngonyaka. Kube yindlela yangempela yokuqina ekhuphuka kamuva. Siyajabula kakhulu ngalokhu.
Q: Yiziphi izitayela zokuhamba ozibonayo e-Italy?
A: I-Amalfi Coast ngumthengisi ophezulu, sinezicelo eziningi zaleyo ndawo. Iningi lokunikela. Ngamahora ambalwa ungaba eKapri , ePompeii, Herculaneo, Sorrento , Positano, Ravello nokuningi.
Siphinde sithole abaningi bezinyosi.
Omunye umkhuba wukuthi abantu bafuna ukuvakasha okusebenzayo. Ngalokho ngingasho nje ukuhamba ngebhasi. Bafuna ukuzwa okuncane kwezinto zonke, kusukela ngebhayisikili kuya ekuhambeni. Abantu abaningi abafuni umlando omningi ufakiwe. Kodwa bafuna ukudla okuningi newayini. Bafuna konke nazo zonke izinhlobo zezinto, ezifana nethuba lokushayela imoto yezemidlalo eqondile usuku.
Q: Ngusiphi iseluleko onakho kunoma ubani ohlela uhambo oluya e-Italy?
A: Khumbula ukuthi i-Italy iyathandwa kakhulu futhi uzodinga isikhathi esiningi sokuhola isikhathi esiningi sonyaka. Kungaba nzima ukuthola amakamelo uma ulinde isikhathi eside kakhulu. Sibhekana namahhotela e-boutique. Abanye banamakamelo angaphansi kuka-35. Ifilosofi yami ibilokhu ivela futhi ikhuthaze amahotela amancane amabhasi angaphansi kwamakamelo angu-50. Iningi lamakhasimende ethu lisemakethe okunethezeka, lifuna izindawo ezine nezinkanyezi ezinkanyezi. Nginamahloni kubambisene baseMelika ingxenye enkulu futhi ngizama ukuhamba ngezindawo ezincane zase-Italy.
Lezi zakhiwo umhlaba wonke ozithandayo. Unomlingiswa omkhulu kanye nenhloso yokwakha. Ufuna ukubhuka ama-moths okungenani amahlanu. Uma kungenjalo uzothola ukuthi zithengisiwe noma zinezinkampani ezisele kuphela.
Ubusika ungaba newindi elincane. Ukuphuma kwenyanga kungakhona kube njalo. Uma sekushisa unesikhathi esilula ukuthola amakamelo ehhotela. Kodwa khumbula ukuthi amahhotela amaningi avalwe phakathi nobusika, ikakhulukazi uma eseduze nechibi.
Q: Yiziphi izinto ozidingayo ngaphambi kokuthi uhlele uhambo?
A: Kudingeka sikwazi ukuthi amaklayenti ayephi ngaphambili nokuthi yiluphi uhambo ababheke ngalo ngekhwalithi. Akudingeki ukuba kuchazwe ngenani lamadola. Kodwa kubalulekile ukwazi uhlobo lokuhlangenwe nakho okuhambayo abakutholile nokuthi yini abajwayele ukuyisebenzisa.
Isibonelo, bangakanani isikhathi samahhala abasidingayo? Ukubamba okungakanani okudingayo? Ingabe uhambo lwabo lokuqala ukuya e-Italy noma uhambo lwabo lweshumi?
Futhi, uma beza kithi ngesabelomali esiza. Uma sisebenza ne-ejenti asikhulumi ngqo kuklayenti. I-agent isinika ulwazi oluningi ngangokunokwenzeka mayelana namakhasimende, iminyaka yabo, amazinga wokufaneleka, nokunye okunjalo. Sifuna ukuphakamisa imisebenzi efanele.
Q: Nini isikhathi esihle sokuvakashela e-Italy?
A: Amanye amaviki okuhamba phambili aqala ngoMeyi 15. Zonke izikole zesikole azikho okwamanje, ngakho-ke awunawo umthelela wemindeni ethatha isikhala esiningi. Eqinisweni maphakathi no-May kuya ngesonto lokuqala likaJuni yisikhathi esihle kakhulu. Ngaphandle kwalokho, ukuwa yisikhathi esihle. Kuyinto enhle ngempela. Unayo isivuno esikhulu sewayini kusukela ngo-Septhemba kuya ekupheleni kuka-Okthoba. Ngesinye sezikhathi ezinhle kakhulu ukuba ube eYurophu.
Q: Yiziphi ezinye zezindlela zakho ezithandwayo kakhulu?
A: Siyakha amamojuli amancane okuhamba okungahlanganiswa ndawonye. Enye ethandwa yizinsuku ezintathu entshonalanga yeTuscany. Sivakashela iTheatre of Silence, eLajatico, eTuscany. Ungumuzi wakubo ka-Andrea Bocelli. Waqala inkundla yezemidlalo, evulekile emoyeni, ukuze athengise idolobha edolobheni lakubo.
Uzothola amaphakheji obuhle ezweni lonke. Izindawo ezibuyela emuva emakhulwini eminyaka esesine-charm endala. Kodwa, kukhona i-Italy entsha yezobuchwepheshe obuphezulu lapho kukhona khona. Cishe wonke amadolobha obona ukulungiswa okuhlanganisa izinto ezindala zokwakha nezakhiwo ezintsha zobuciko obuphezulu.
Q: Kuthiwani ngokuhamba ngesitimela. Lokhu kufike ngempela endleleni ende eminyakeni yamuva, kunjalo?
A: Yebo, kulula kakhulu. I-Italo ne-Eurostar izitimela ezisheshayo kakhulu ziye zaletha izwe eduze isivakashi. Kulabo bahambi abafuna ukungena ngobuwula, bangcono kakhulu. Kungumoya ukuvakashela imizi emithathu yobuciko ngesitimela. I-Florence noma i- Venice ingenziwa njengendlela yokuhamba ngosuku noma uhambo lwesicabucabu luhamba kalula.
Kwabahambi bokuqala sinikeza uhambo lwemizi emithathu yobuciko futhi mhlawumbe usuku noma ezimbili emaphandleni aseTuscan. Noma iyiphi i-ejenti ingayithengisa.
Ukuze uthole izindawo ezingavamile ezifana ne- Puglia noma i- Sicily , kunzima i-ejenti ukuthengisa ngaphandle kokuthi benze uhambo ngokwabo. Kudinga ngempela ulwazi lomuntu siqu ukuze alufake ngemininingwane.