Isevisi Yasehhotela Eyingqayizivele YakwaRitz-Carlton, & Nendlela Ebe Ngayo Ngayo

01 ngo-02

Kuthiwani Ngamahhotela Ehhotela Ritz-Carlton Ukwenza Izivakashi Zijabule?

Kungani uRitz-Carlton ILendlovu Yezokuvakasha Okunethezekayo

"Ngihlala e-Ritz-Carton" inezindandatho ezicwengileko. Lo mkhiqizo wamahhotela wamazwe aseMelika, okhethwe ngamazwe wonke ukhethwa yizinkampani zezihambi zokunethezeka emhlabeni wonke.
Funda mayelana ne-Ritz-Carlton futhi uthola ukuthi yenza ukukhetha okuhamba phambili okunethezeka kokuhamba .

I-Ritz-Carlton iyinhlangano yamahhotela okuqala ekilasini nxazonke. Kodwa izici ezimbili zamahhotela ayo zihlukanisa nezinye zamanye amahhotela okunethezeka:

I-Club Floor isimo se-Ritz-Carlton esithuthukisiwe, esinikeze isivakashi ukufinyelela kweClub Lounges esinikeza ukudla okuphuthumayo nesevisi yokuphuza

Isevisi ka-Ritz-Carlton ekhethekile, ekholelwa yizihambi eziningi zokunethezeka ukubeka izinga lemikhiqizo. Thola ukuthi yini echaza isevisi yehhotela lezinkanyezi ezinhlanu .

Inkonzo eyaziwa yi-Ritz-Carlton ibe yinto ebaluleke kakhulu yenkampani njengoba umkhiqizo uqale kabusha ngo-1983. Inkonzo enkulu ayikwenzeka nje kuphela. Kuthatha isikhathi, ukunakekelwa, nokufutheka. Umsebenzi omkhulu wehhotela awugcini nje ukubeka "ikhanda emibhedeni." Injongo yayo izuzisa ukwethembeka kwezivakashi ngokuphatha ngokufudumele nokuhlonipha.

I-Ritz-Carlton ithi umsebenzi wayo wenkonzo ngokucacile emibhalweni eminingana. Le nsizakalo yezinsizakusebenza eziningi isetshenziswa njengezinto zokufunda zabasebenzi - futhi ivuliwe esidlangalaleni kwiwebhusayithi kaRitz-Carlton. Umsebenzi we-Ritz-Carlton wenkonzo uhilela:
• Ukuzibophezela kwesikhathi eside umkhiqizo wehhotela kanye nendawo ngayinye
• Ukuphathwa okukhanyisiwe (ngoba abasebenzi behhotela bathatha izinkomba zabo kuMenenja Jikelele)
• Ukuqashwa kwabasebenzi abalungile: abanobungane, abathandekayo, abazinikezele, abazwelayo, abadlali beqembu kanye ne-solver problem
• Ukuqeqeshwa kwabasebenzi abanzi nokusebenza kahle
• Ukuvuselela abasebenzi okuqhubekayo, ukubuyekezwa, nokuxazulula izinkinga
• Izinhlelo ezinhle zokuthenga ikhasimende-eziqotho

I-Manipesto ye-Ritz-Carlton's Guest-Service

Inothi kubafundi: imibhalo engezansi, ngezingqikithi, yadalwa futhi igcinwa yi-Ritz-Carlton. Lokhu kuhloswe kuhloswe ukuzijabulisa nolwazi lwabafundi bewebhusayithi; ngokuphinda uphinde uhlele lokhu, akahlose ukukhangisa I-Ritz-Carlton.

Kusukela ku-Ritz-Carlton: I-Credo

I-Ritz-Carlton Hotel yindawo lapho ukunakekelwa kwangempela kanye nenduduzo yezivakashi zethu kuyisithunywa sethu esiphezulu.

Sithembisa ukuhlinzeka ngemisebenzi enhle kunazo zonke nezindawo zezivakashi zethu ezizohlala zijabulela ukufudumala okufudumele, okukhululekile, kodwa okwenziwe ngcono.

Okuhlangenwe nakho kwe-Ritz-Carlton kuvuselela izinzwa, kuhlakulela inhlalakahle, futhi kugcwalisa ngisho nezifiso nezidingo ezingakabonakali zezivakashi zethu.

I-Ritz-Carlton: Motto

At The Ritz-Carlton, "Singabantu Ladies and Gentlemen ukukhonza Ladies and Gentlemen." Lesi siqubulo sibonisa umsebenzi wokulindela ohlinzekwa ngabasebenzi bonke.

Kusuka ku-Ritz-Carlton: I-Employee Promise

E-Ritz-Carlton, Ladies and Gentlemen yethu iyisisetshenziswa esibaluleke kunazo zonke ekuzibophezeni kwenkonzo yethu kuzivakashi zethu.

Ngokusebenzisa imigomo yokwethemba, ukwethembeka, inhlonipho, ubuqotho nokuzibophezela, sikhulisa futhi sikhulise ithalenta ukuze kuzuze umuntu ngamunye kanye nenkampani.

I-Ritz-Carlton ikhuthaza indawo yokusebenza lapho ukuhlukahluka kubaluleka khona, ikhwalithi yokuphila iyathuthukiswa, izifiso ngabanye zigcwaliseka, kanti i-Ritz-Carlton Mystique iqiniswa.

Kusuka ku-Ritz-Carlton: Izinyathelo Ezintathu Zesevisi

Ukubingelela okufudumele nokuqotho. Sebenzisa igama lomvakashi.
2. Ukulindela nokugcwaliseka kwezidingo zomvakashi ngamunye.
3. Ukuhlukana kwesondlo. Nikeza kahle futhi usebenzise igama lomvakashi.

Kusukela ku-Ritz-Carlton: Izindinganiso Zesevisi: Ngiziqhenya Ukuba Ritz-Carlton

1. Ngakha ubuhlobo obuqinile futhi ngidala izivakashi zikaRitz-Carlton ngokuphila.
2. Ngihlale ngisabela ezifisweni nezidingo ezingakabonakali zezivakashi zethu.
3. Nginamandla okudala okuhlangenwe nakho okungajwayelekile, okungakukhunjulwa kanye nokwaziswa kwabavakashi bethu.
5. Ngiyaqonda indima yami ekufezeni izinto eziphambili zeNtuthuko, ukwamukela izinyathelo zomphakathi nokudala i-Ritz-Carlton Mystique.
5. Ngiqhubeka ngifuna amathuba okuthuthukisa nokuthuthukisa ulwazi lweRitz-Carlton.
6. Nginakho futhi ngokushesha ngixazulula izinkinga zezihambeli.
7. Ngakha indawo yomsebenzi wokusebenzisana kanye ne-lateral service ukuze izidingo zezivakashi zethu zihlangane.
8. Nginethuba lokuqhubeka nokufunda nokukhula.
9. Ngizibandakanya ekuhleleni umsebenzi othinta mina.
10. Ngiyaziqhenya ngokubonakala kwami ​​kobuchwepheshe, ulimi nokuziphatha.
11. Ngivikela ubumfihlo nokuvikeleka kwezivakashi zethu, izisebenzi zami kanye nolwazi oluyimfihlo lwenkampani kanye nempahla.
12. Nginomthwalo wemikhakha yokuhlanzeka okungahambisani nokudala imvelo ephephile nengozi.

Okulandelayo: Funda izibuyekezo zokuthakazelisa amahhotela ngamazwe e-Ritz-Carlton

02 ka 02

Funda ukubuyekezwa kwehhotela le-Ritz-Carlton kusayithi

Lawa mahhotela akwa-Ritz-Carlton afakwa ngaphakathi-Ukujula ku:

• I-Ritz-Carlton, Fort Lauderdale eFlorida
• I-Ritz-Carlton, Bachelor Gulch emaRockies aseCanada
• I- Phulay Bay, iRitz-Carlton Reserve eThailand
• I-Ritz-Carlton, i-Dove Mountain Golf Resort e-Arizona

Thola okuningi kwiwebsite ye-Ritz-Carlton; uhlelo lokusebenza lweselula; ku-Facebook ; ku-Twitter (@RitzCarlton); ku-YouTube; ngocingo oluvela e-US naseCanada: 800.542.8680.