Amahhotela ezinhlanu ezinkanyezi ahlala ngaleyo ndlela ngokwenza lezi zinto izivakashi
Isevisi Enhle Yamaholide Yiziphi Izivakashi Ezikhumbuzayo, hhayi AmaSpredishithi Azintandokazi
Abaningi abahamba ngokunethezeka bakholelwa ukuthi inkonzo yehhotela yenza umehluko phakathi kwehhotela elihle kakhulu nehhotela elingakhohlwa. Kodwa yini eyenza insizakalo enkulu yehhotela elihle kakhulu?
Umxhumanisi we-Hospitality Eric Weiss we-Service Arts Inc. usizile ukuchaza izinsizakalo zezinsizakalo zehhotela oyozifunda lapha. U-Eric uthi ukudayiswa kwehhotela "abantu abakhulu kakhulu kubhizinisi." Bona ukuthi izincazelo zika-Eric zesevisi yehhotela zikukwenza ubone amahhotela akho ngendlela entsha.
Bese ubona imininingwane enesabekayo: izitayela ezimbi zehhotela esizizondayo .
Futhi uma ungayithatha, u-12 "utshela" lokho okubonisa ukuthi uhambo lokunethezeka u..mpela ... hhayi .
01 kwezingu-10
I-boss iseduze
Lo menenja jikelele wehhotela ulawula. © Baona / Getty Izithombe Imenenja Jikelele Yehhotela noma Umphathi Wezithunywa
Ihhotela lidinga imenenja ephezulu - imenenja yeGM noma yokuhlala - ngubani osemaceleni futhi engahlanganiswa ehhovisi noma egxile ebhizinisini lenkomfa. Umphathi kumele abe khona, atholakale, futhi ebufakazini.
Kufanele avele phansi ebingelela izivakashi futhi abeke ubuso emisebenzini yehhotela. Ukuxhumeka, ukuzinikela, isevisi yehotela eyodwa kuqala phezulu bese ibeka ithoni kuyo yonke ihhotela.
02 kwezingu-10
Ubuntu obuphelele
Kate unomsebenzi omkhulu. © Getty Images Abasebenzi abahlakaniphile futhi abanomoya ohlakaniphile
Ukuze ube mkhulu, ihhotela lidinga iqembu - kokubili abaphathi nabasebenzi bephambili - ngokuhlakanipha kwengqondo. Lokhu kusho abantu abanokuqonda, ukuzwela, nokuthembeka.
Kukhona inkulumo ethi "ukungenisa izihambi," okuqhubeka ngaphezu kokujabula. Lokhu kubalulekile, kodwa kunjalo nomusa wemvelo, umusa, ukuhleka, nokujoyina. Umuntu owenza izivakashi zithule ngokukhululekile futhi zibalulekile.
Isisebenzi esikhulu sehhotela esinezinkanyezi ezinhlanu siphinde sicabange ngezinto. Unomqondo wokubaluleka, uqaphele imininingwane, ukwenza kahle, ukulandela nokusebenza kahle. "
Ungabilisa konke lokhu kumbuzo: ingabe isivakashi sinomuzwa wokuthi umsebenzi wehhotela uzikhathalela ngempela? Ngokudabukisayo, ngingasho ukuthi lokhu kwenzeka ngo-10% wesikhathi.
03 ka-10
I-Easy Checkin ne-Checkout
Hlola lokhu kungena okusheshayo. © Getty Images Ukugxila, Okuhle, Ukushesha Nokuphuma
Ukungena kufanele kube ngumuntu siqu, okusheshayo, ngobuqotho nobungane, futhi kahle. Ngithanda umkhuba wabasebenzi abahamba ngezinyawo ukuhlola izivakashi ngokushesha nge-iPad, njengaseNobu Hotel eKesars Palace eVasgas.
Ukuxhumana kokuqala kwesithameli nehhotela kuyinto i-valet, doorman, ne-bellman. Laba basebenzi kumele baxoxe ngokuthi "wamukelekile," ngamagama, ukumomotheka, nokukhuluma ngomzimba. Kufanele bajabulele ukukhonza izivakashi, futhi hhayi ukuthungela iphoyinti ... noma, njengamanye amahotela ama-boutique, ukugxeka ngokuthula, izingubo zakho, imithwalo yakho, imoto yakho.
Ngokuqondene ne-bellboys, umthwalo kufanele uthunyelwe ekamelweni lakho kungakapheli imizuzu engu-10. I-Period.
Ithimba elikhulu lokumamukela kanye neqembu lokuhlola ...
Yenza isivakashi zizwe zibaluleke kakhulu kunekhompyutha, ngokuxhumana kwamehlo ngokushesha. Umabhalane usebenza kahle ngenkathi ekhona futhi ehlanganyela. Unganikezi ukuthi "Uyini ?," kodwa ukubingelelana kokungenisa izihambi: "Siyakwamukela / Ukuhlwa okuhle / Kuhle kakhulu ukuba nawe lapha / Kuyinto enjabulo." Umabhalane ufanelekile ngokubekwa kwegumbi kanye nezindaba zomsindo (Igumbi elibhekisiwe lokubhema? Udwebo olusha? Inja / izingane / izakhamuzi ezilandelayo) Uhlakaniphile. Igama lendwendwe kanye nenombolo yendawo yekamelo akumele ikhulunywe.Uma kukhona inkinga, noma ngesikhathi sokuhlola noma uma isivakashi sesibonile igumbi, idesksi eliphambili kufanele lizimisele futhi lizimisele ukuxazulula le nkinga, ayikho imibuzo eceliwe.
I-Checkout kufanele ibe lula futhi kulula ngangokunokwenzeka. Kufanele kube nokukhetha okucacile. Futhi / noma umabhalane kufanele ajabule ukuhamba nge-bill yakho nawe, ngokuhlakanipha.
04 kwezingu-10
Ukuqonda ngamagama
Igama lakho negama lekamelo lihlala liyimfihlo. © Maskot / Getty Izithombe Igama Lakho: Okuhle Kukwazi, Okubi Ukusakazwa
Ukwazi amagama abavakashi kuyinto enhle, futhi kwenza isivakashi sizizwe singabizwa. Kodwa izivakashi kufanele zibhekiswe ngegama ngendlela efanele futhi ngokuhlakanipha. Amagama okusakaza esikhala esidlangalaleni ukuhlasela kwangasese. Kungaba yinkinga yokuphepha.
Futhi uma umabhalane wangaphambili ebika inombolo yendawo yezivakashi, ngokudlula ngaphezulu! Lokho kungukuphulwa okuphelele kokuphepha kanye nesono sobukhazikhazi bokungenisa izihambi.
05 ka-10
Qaphela, Ungacabangi
Wonke umuntu unesitayela sakhe sehhotela. © Getty Images Vumela uMninimzizi Azwe Ngayo
Kunokulinganisela okungathí sina phakathi kokusebenza okusebenzayo nokusekela. Isivakashi kufanele sizizwe ngomyalo futhi singacelanga.
Abasebenzi behhotela kumele bangacabangi ukuthi bayazi ukunambitheka komvakashi - ngisho nesimenywa esivamile. Abasebenzi kufanele babuze imibuzo, banikeze izinketho, futhi bavumele isivakashi sinqume.
06 kwangu-10
Imininingwane yobuhle
Igumbi lehhotela ngesitayela nenduduzo. © St. Regis Bali Izihluthulelo Ezihlanjululwayo, Ezivulekile Zabavakashi Abacwengileko
Namuhla, enye indlela ihotela ebonakala ngayo ehlukile ekukhethweni kwamakamelo nezinto ezisendlini. Lezi zikhumbuzo kufanele zibe usizo, ezilabalalayo, ezihlukile, nendawo lapho kunokwenzeka khona. Akukho lutho oluthile noma ukusika isikhala.
Ihotela kumele linikeze zonke izidingo zokuhamba ze- lu xury. Lokhu kufaka phakathi izidingo ezifana ne-drawer egcwele nekhebula lesikhala; iphephile ngejaja yangaphakathi yekhompuyutha; ama-hanger anezikhumba; amanzi asemabhodleleni mahhala; izingubo kanye nama-slippers ahamba ngaphezu kwe-terry emhlophe; i-iPhone dock noma enye indlela yokudlala umculo wakho.
Ngibheka izimpahla ezilungisiwe nezinsizakalo ezibonisa ukunambitheka kweqiniso kanye nenhlonipho. Ukuthinta okuncane okuhamba okungaphezu kokujwayelekile, futhi lokho kungukuthi. Ngokwesibonelo, amahhotela amaningi okunethezeka akhanya izicathulo zakho ebusuku. E- Hotel Halekulani eWaikiki, Honolulu, izicathulo zakho ezikhanyayo zibuyiselwa kuwe ebhokisini le-bamboo.
Wonke umuntu unikeza ama-chocolates. Ngiyathanda ukuba ibe yindawo yendawo - ama-truffles amakhulu, akhethiwe hhayi nje ngoba abamele indawo. Izimbali ezinhle hhayi nje ekamelweni, kodwa emgodini wakho wesevisi. Isitsha sesithelo esivuthiwe, izithelo ezidliwayo. Umbiko wesimo sezulu, olethwe ngenkondlo ephrintiwe kahle noma i-goodnight fable. Okusha, hhayi okukhiqizwa ngobuningi, isilwane siyaphatha lapho uhlola ngesilwane sakho.
Lezi zinsizakalo ezingekho ukuxoxisana: i-gym ekhangayo, yamahhala, yamahora angu-24 enezinto zokubiza igama; uma isikhala sivumela, ichibi elinomlondolozi; i-WiFi ehambisanayo (lokhu akuyona indawo yokuthola inzuzo). Ngiphinde ngibheke izindlela ezihlukahlukene zokudlela; isikhungo sebhizinisi ngamakamelo omhlangano kanye nokuphrinta kwamahhala; u-concierge onayo-owazi okuningi kunakho; kanye nenqubomgomo eqotho yokunakekela isilwane.
Izinsiza zokubhebhetheka yizinto eziqeda ukuhamba kwezivakashi eziningi zokunethezeka. Akudingeki ukuba zibe nezinhlobonhlobo ezinkulu, kodwa zikhethwe ngokucophelela, ngezidingo zansuku zonke ezifana nezindleko ze-Q, i-toothpaste, ne-razor kanye nezinto zokugeza.
I-toiletries engcono kakhulu ingaba umugqa womkhiqizo owenziwe endaweni; Kanti kuhle futhi brand brand okunethezeka njengeBulgari, Penhaligon, Acqua di Parma, noma Hermes. Futhi akulona isisindo esisodwa esisodwa kodwa uthathe amabhodlela asekhaya afaka ku-3.4-oz. umkhawulo wokuthwala. Abahamba ngezintambo baqaphele lapho amahhotela egaxa izingcingo nalezi zindlela ezishibhile zehhotela .
07 kwangu-10
Isevisi yegumbi lokuma
Isikhathi se-toast. © Chris Ryan / Getty Images Lapho ihhotela lingakhanya khona: Indawo yesevisi
Kunokuhluka okuningi lapha. Isevisi yamakamelo ingahle ibe yinto enhle futhi isetshenziswe ngabanye, noma i-perfunctory nokunye-ukuthi yini.
Yini eyenza umehluko:
Imenyu yezinsizakalo zamakamelo echaza ngokunembile yonke isidlo, akukho ukuqagela, akukho okumangazayo.
Abasebenzi befoni abaqeqeshwe ukuthatha i-oda lakho ngokunembile futhi baphendule noma yimiphi imibuzo.
Isikhathi: ukudiliva lapho kuthembisiwe; futhi akungekho imizuzu engama-30 ephezulu ye-oda lokufisa.
Iseva ibamba futhi ibuza ukuthi ungabeka kuphi, futhi ibuza ukuthi uzobuya nini ukucacisa.
Isethulo esithandekayo senza umehluko phakathi kwenkanyezi engu-4 nesevisi yekamelo lezinkanyezi ezingu-5. Ngifuna i-tableware enhle ne-china, ne-linens, ne-flower hothouse ngesikebhe sesiliva.
Lapho inkonzo isusiwe, inqola kufanele ifakwe endaweni yesevisi efihliwe, ingashiywe ehholo.08 kwezingu-10
Ukugcinwa kwezindlu okungenakwenzeka
Ukuziqhenya kumininingwane. © Getty Images Ukuziqhenya Kukho Imininingwane
Abasebenzi basendlini, abanamakhono amancane nabakhokhelwayo, abasebenzi basehhotela abaphikisana kakhulu nokuqeqeshwa. Kodwa bangakwazi ukuhamba phambili, futhi amantombazane angcono kakhulu ehhotela athatha ukuziqhenya okuqhakazile emakhakheni abo. Lona umsebenzi ohlosiwe kakhulu, futhi umehluko usemininingwane.
Izisebenzi ezinhle kakhulu zokugcina izindlu ziqaphele kakhulu futhi aziqapheli. Bafaka inetha elikhulu lokuhlanza - kufaka phakathi izindawo ezinjengezansi kombhede.
Bangakwazi ukuhlela kabusha izinto kancane, kodwa akumelwe neze ukuhambisa izinto zakho. Futhi akufanele bathathe lutho ngaphandle kokuthi kudoti noma kubhaja kabusha. Akufanele zisuse amaphephandaba, amabhodlela amanzi angenalutho, noma izikhwama zokuthenga. Kuthukuthele uma intombazane ethatha i-razor yakho, i-cap yokugeza, noma ibha ye-candy engaqediwe.
Ukugcinwa kwezindlu kufanele uqaphele izinhlelo ze-eco-aziwayo zehhotela kanye nezivakashi "ungahambisani nezifiso". Ngokudabukisayo, lokhu cishe akukaze kubonwe. Futhi akufanele abanikazi bezindlu ezindaweni ezinokudliwa kwamanzi afana namanzi ayigugu aseSanta Fe agcwalisa amabhuloho angasetshenziswanga ukuze awahlanze.
Ukugcinwa kwezindlu kufanele kube nokuthula. Ihhotela lihluleka uma ingxoxo yomnyango wezindlu ivuselela isivakashi, noma uma izintombi zingase zizwakale ukuzijabulisa noma zidlala iTV noma umsakazo ekamelweni.
09 kwezingu-10
Ukwazi Isimo Sabo
Uyazi izinto zakhe. © Getty Images Ukuqedela ukusebenza kwehhotela ne-Locale
Abasebenzi behhotela elihle abagqoki ama-blinkers. Bonke abasebenzi abangaphezu kwezinga lomgcini wendlu kufanele bazi ukuthi yini.
Kufanele bakwazi ukutshela isivakashi lapho konke okukhona ehhotela: izinsizakalo, ukudla, ukuzijabulisa. Kufanele bazi amahora, amacala, izinqubomgomo.
Futhi abasebenzi kufanele babe nolwazi oluhle kakhulu endaweni ezungeze ihhotela nokuthi bangasondela kanjani. Ukuphikisa isivakashi ukuzwa "Angazi" lapho ucela isisebenzi sehhotela mayelana nokuhamba kwendawo noma ezikhangayo. Isimo sengqondo sokuthi "akusiyo umsebenzi wami" asinayo indawo ehhotela langempela lokunethezeka.
10 kwangu-10
Ukusebenzisana
Umsebenzi weqembu weqiniso uthola umsebenzi. © Andresr / Getty Izithombe Isevisi engenamanzi ifana ne-Symphony
Ehhotela elikhulu, abasebenzi bahlelwe kahle, njenge-orchestra. Zenziwa yi-GM enekhono, enembile futhi ezinikele. Wonke umuntu uyazi umsebenzi wakhe, ukuthi uzokwenza kanjani, ukuthi angasebenza kanjani nabanye abasebenzi, futhi - okubaluleke kakhulu-ukuthi ufunde kanjani isivakashi ngasinye.
Okubalulekile: umgomo wehhotela ukudala isipiliyoni esingakubaleki ukuthi izivakashi zizofuna ukuphinda - futhi utshele abangani babo, ozakwabo, kanye nezindawo zokubukeza i-inthanethi mayelana. Uyazi isevisi enkulu uma uthola; lizwa lihlakaniphile futhi lingavamile, kodwa ngesikhathi esifanayo yemvelo ngokuphelele - indlela okufanele izinto zibe ngayo.
Thola okuningi mayelana no-Eric Weiss nalokho akwenzayo kumahotela, kanye nezindlela zakhe ezingavamile ukuhlangabezana nehhotela eliyigugu lokunethezeka .