UBaltimore wayengumasipala wokuqala esizweni ukuze kuqaliswe isikhungo sezingcingo ezingekho esimweni esiphuthumayo ngo-1996. Ngaphambi kokusetha isikhungo sezingcingo, uBaltimore wayenalo inamba yocingo lezinombolo ezingu-7 zokubiza amaphoyisa. Lokhu kwaphoqelela izakhamizi ukuba zibize 911 zindaba zombili eziphuthumayo nezingaziphuthumayo zamaphoyisa futhi zivimbele izingcingo zangempela eziphuthumayo ukuba zingene ngokushesha ngangokunokwenzeka.
Ngo-2001, uMeya-ke uMartin O'Malley wamisa i-One Call Centre, eyandisa ukusetshenziswa kwe-311 ohlelweni ngaphandle kwezindaba zamaphoyisa kuphela kuwo wonke amasevisi wedolobha.
Isistimu isebenzisa isofthiwe yokuphatha ubudlelwane bamakhasimende eyenzelwe ukulandelela izikhalo, njenge-streetlight ephukile, nemiphumela ngemuva kokuthi ucingo luqedile. Uhlelo lubuye lukwazi ukuthumela ama-oda okusebenza kuwo wonke umuzi ukuze kusetshenzwe inkinga ebikiwe.
Ngemva nje kokuba iBaltimore iqale uhlelo lwayo lwe-311, i-Federal Communications Commision (FCC) yavuma ukusetshenziswa kwenombolo yonke. Amadolobha amakhulu namakhulu aphakathi kwe-United States naseCanada manje asebenzisa ukuhlukahluka kwenkonzo ye-311.
Iminyango Etholakala Ngesikhungo Sezingcingo 311 seBaltimore
Abameleli abaphendula izingcingo bangathatha ulwazi ngqo noma abashayela umzila ngqo emnyangweni ofanele. Ngokwesibonelo, izinkinga zamaphoyisa ezingekho eziphuthumayo ezifana nokulimala kwempahla kanye nezikhalazo zomsindo ziya ngqo emnyangweni wamaphoyisa. Kodwa-ke, opharetha abangu-311 bakaBaltimore bathatha yonke imininingwane ezindabeni ezibhekiswe ekulawuleni izilwane futhi badlulisele emnyangweni.
Eminye yeminyango engathintana nabo ngeBaltimore 311 ihlanganisa:
Amaphoyisa (hhayi okuphuthumayo)
Umnyango Wezemisebenzi Yomphakathi
Ukuhlanzeka
Amapaki nokuzilibazisa
Ihhovisi likaMeya wezinsizakalo zomsebenzi
Umnyango wezeMpilo
Izinkinga Nge-311
Ngokuphelele, uhlelo luka-311 lwe-Baltimore luyimpumelelo. Inikeza izakhamuzi ngendlela elula yokuxhuma nohulumeni wabo ngenkathi enikeza idolobha amathuluzi ukulandelela izikhalazo nemiphumela.
Uhlelo luneziphambeko zalo, ezifaka izikhathi ngezikhathi eziningi zokubamba futhi ezinye ezingaphansi kwenkonzo yamakhasimende enobungane.
Enye iphutha (nakuba ingaphansi kwenkinga yokulandelela kwe-Global Positioning System (GPS) kuyisidingo somthumeli wokuthola indawo ukuze uthole ikheli elithile lokuqala isicelo senkonzo. Uma, ngokwesibonelo, usepaki elikhulu futhi ubika ukukhanya komgwaqo okuphumayo, ungahle ukwazi ikheli lakho lendawo. Esikhathini esidlule, u-911 wayenenkinga efanayo, ngokusiza ukuthumela ngokuphumelelayo endaweni engaqondile, kodwa futhi uye ngcono nge-GPS yokulandelela.
Amathiphu okusebenzisa 311
Nanka ezinye izindlela ongenza ngazo ukuthi udaba lwakho lwenziwe kahle uma ubiza 311:
- Yiba oqondile. Musa nje utshele opharetha ukuthi iyiphi inkinga. Mtshele ukuthi ungathanda ukwenzani ngakho.
- Thatha phansi inombolo yokuqinisekisa. Yize kuvame ukuphazamiseka, qiniseka ukubhala phansi uma kunamathuba okuthi udinge ukulandelela isikhalazo, noma ungase ungakwazi ukuthola umnyango noma kukusize udinga.
- Shaya ucingo futhi. Uma inkinga yakho ingaxazululwanga ngesikhathi esifanele, qiniseka ukuthi wena (nomakhelwane bakho) ubuyela emuva ukuhlola isimo. Imibiko eminingi izosiza ukugcina inkinga ku-front burner futhi ixazulule kakhulu.