Ukubhuka okungcono
I-United Airlines ikhiphe umbiko namuhla othembisa ukuguqula iqabunga elisha ngendlela eliphatha ngayo abagibeli bumping abanjwe ukususwa kukaDkt. David Dao ngo-Flight 3411 ngo-Ephreli 9, isenzakalo esasihamba ngegciwane emhlabeni jikelele.
"Wonke amakhasimende kufanele afakwe ngezinga eliphezulu kakhulu lenkonzo kanye nomqondo ojulile wesithunzi nenhlonipho," kusho isikhulu se-United Nations u-Oscar Munoz esitatimendeni.
"Emasontweni amabili edlule, asihlulekile ukuhlangabezana nalesi simiso futhi siyaxolisa kakhulu. Noma kunjalo, izenzo zikhuluma kakhulu kunamazwi. Namuhla, sithatha ukhonkolo, isenzo esinengqondo sokwenza izinto kahle futhi siqinisekise ukuthi akukho okufana nalokhu okuphinde kwenzeke futhi. "
Ngenxa yalokho, u-United uthi uzosebenzisa izinguquko ezingu-10 "ezinkulu" ngendlela ehamba ngayo, ekhonza futhi ehlonipha amakhasimende ayo. Kunjalo:
Nciphisa ukusetshenziswa komthetho ezindabeni zokuphepha nezokuphepha kuphela.
Akudingi amakhasimende ahlezi endizeni ukuba alahle isihlalo sakhe ngokungenaki ngaphandle uma ukuphepha noma ukulondeka kusengozini.
Ukwandisa isinxephezelo sekhasimende ngokukhuthaza ngokuzithandela ukukhishwa ibhodi kuze kufike ku-$ 10,000.
Hlela iqembu lezinkampani zokuxazulula amakhasimende ukuhlinzeka ama-agent ngezisombululo zokudala ezifana nokusebenzisa izikhumulo zezindiza eziseduze, ezinye izindiza noma ukuthutha komhlaba ukuze uthole amakhasimende ekugcineni kwawo.
Qinisekisa ukuthi ama-crew ahanjiswe endizeni okungenani imizuzu engu-60 ngaphambi kokuhamba.
Nikeza abasebenzi ngolwazi olwengeziwe lwaminyaka yonke.
Dala uhlelo oluzenzakalelayo lokucela amavolontiya ukushintsha izinhlelo zokuhamba.
Nciphisa inani le-overbooking.
Ukunika amandla abasebenzi ukuxazulula izinkinga zenkonzo yamakhasimende ngesikhathi.
Ukuqeda itekisi elibomvu ngokukhishwa izikhwama ngokungapheli ngokuthola inqubomgomo "engekho imibuzo ebuzwe" kumithwalo elahlekile.
Ezinye zezinqubomgomo zizosebenza ngokushesha, ezinye zizokhishwa phakathi kuka-2017.
UHenry Harteveldt, umcwaningi wembonini yezokuvakasha kanye nomeluleki e-San Francisco-based Atmosphere Research Group, uqhuba ucwaningo futhi ukhuluma njalo mayelana nokuhlangenwe nakho kwabashayeli bezindiza. "Ngesikhathi ngifunda lo mbiko, ngabona ithoni ephikisayo neqotho eyathatha. Lona inkampani enekhanda layo elisezingeni eliphansi, likwazi ngokugcwele inkinga ebangelwa yilokhu kanye nokusabela okungekho emhlabeni jikelele okwenzeke, ngakho-ke ngincoma u-United ngokwenza lokhu. "
Kodwa akungenakugwema ukuthi ngokuhamba kwesikhathi, u-United uzothola ukuthi kunezici ezengeziwe okufanele ziphenywe ngenjongo yokushintsha, kusho uHarteveldt. "Enye yemibuzo enginayo nge-United iphezu kokusetshenziswa kweziphathimandla zomthetho. Kulo mbiko, kuthiwa ngeke bacele ukuphoqelelwa komthetho ngaphandle kwemibandela yokuphepha nokuphepha, kodwa uyichaza kanjani lokho? "Kubuza. "Ngabe umshayeli wendiza uthatha isinqumo sokuthi umgwaqo udluliselwe kanjani futhi uyichaza kanjani lokho? Ngiyaqonda injongo ka-United, kodwa ngikhathazekile ukuthi kungase kudingeke ukuthi kube nokucaciswa okwengeziwe okuhlinzekwe kulokho. "
I-Harteveldt ibheka lo mbiko njengesinyathelo sokuqala sezindiza ukuthi sithatha kanjani izindiza ezingaphezu kokubhaliwe nokubhuka okungavumelekile okuvunyelwe.
"Angiboni lokhu njengomdlalo wokuphela. Eqinisweni, ngiyibheka njengedokhumenti edidiyelwe kanti u-United kumele ayenze kanjalo, "esho.
Izincomo ezintathu kwezintathu zavela eHarteveldt. "Okokuqala, i-United ithembise ukunciphisa izinga lapho lihamba khona izindiza zabo," esho. "Lokhu kuyinqola enkulu kumakhasimende ayo futhi kusho ukuthi kuzoba nezindiza ezimbalwa lapho ama-agent kufanele afune amavolontiya ukuphatha overbooking."
Okwesibili, u-Harteveldt uhalalisile u-United ngokushintsha izinqubomgomo zakhe ngokubeka abaqeqeshi ngezindiza. "Ngokudinga abaqeqeshi ukuba bahanjiswe ngendiza emaminithi angu-60 ngaphambi kokuhamba, kusho ukuthi abasebenzi abanesizathu esivumelekile sokufika endaweni bayobhalwa ngaphambi kokuqala ukugijima," esho. "Inikeza abasebenzi nabagibeli ithuba lokuzivikela futhi kuvumela izithunywa zamasango ukuba ziphathe kangcono indiza uma kuneziningi zabantu kunezihlalo."
Okwesithathu, kuhle ukuthi u-United uzotshala kwezobuchwepheshe ezidingekayo kubagibeli nabasango bezango ukuphatha okuhlangenwe nakho kwabo, kusho uHarteveldt. "Endabeni yabagibeli, bayothola izixwayiso kuzo zonke izinkomba zokuhlola, iwebhu, nge-mobile kanye nasezikhungweni uma izindiza zigcwele futhi izisebenzi zokuzithandela zidinga," esho. "Futhi izakhamuzi zesango zizokwazi ukuphatha kangcono lokhu okuhlangenwe nakho."
Ukubuyekezwa kubonisa ukuthi izinto eziningi azihambanga ngalolu suku, kusho uNooz. "Kodwa isihloko sicacile: izinqubomgomo zethu zafika endleleni yamagugu nezindlela zethu eziphazamisa ukwenza okulungile. Lokhu kuyishintsha kithi sonke e-United futhi sibonisa ukushintshwa kwamasiko ekuba yizindiza ezingcono kakhulu, ezibhekiswe kwamakhasimende, "esho. "Amakhasimende ethu kufanele abe phakathi kwento esenzayo futhi lezi zinguquko ziyisiqalo sendlela esizoyibuyisela ngayo ithemba labo," wanezela.
Kodwa u-Harteveldt ulindele ukuthi abagibeli bahlehlise futhi basolise isimemezelo sika-United. "Ngiyakholwa ngempela ukuthi i-United isondela kulo njengomzamo oqotho wokuba ngcono. Kodwa izenzo eziphikisanayo kuphela zizobonisa umphakathi ohamba phambili ukuthi u-United unzima ngokuhambahamba, "usho kanje. "Kuzobe ku-United ukuba iphile ngokuvumelana nezithembiso ezenziwe kulo mbiko futhi zidlula kuzo uma kunokwenzeka."
Ngeshwa ku-United, kungakhathaliseki ukuthi kwenzekani, kuzodingeka ukuthi kube kabili okuhle njengoba abancintisana nabo babhekwa njengezinhle, kusho uHarteveldt. "Kukhona iso elimnyama elizungeze i-United Airlines ye-logo ye-globe eyabangelwa yilokho okwenzekile ku-Flight 3411 futhi kuzothatha iminyaka ukuze lelo lungu elimnyama liphele," esho. "Okulungile noma cha, i-United izoba ngaphansi kwe-microscope."