Ihlelwe nguBenet Wilson
Ngenkathi ukususwa kobudlova komgibeli wezindiza e-United Airlines ehamba phambili kunamakhompi amaningi, iqiniso liwukuthi kuvamile izindiza ezindiza izindiza, futhi abagibeli bump umphumela. Kungakhathaliseki ukuthi abagibeli bezisebenzi zokuvolontiya baxoshwa ekubuyiseleni isinxephezelo - noma izindiza zezindiza kufanele zikhethe abagibeli ukuba baphumele ngokungathí sina - nansi indlela inqubo esebenza ngayo, nokuthi yini ongayilindela uma kwenzeka kuwe.
Izindiza zezindiza ziqondisa njalo izindiza zabo, ukubheja ukuthi kuzoba nezinguquko ezanele ezizoqinisekisa ukuthi wonke umgibeli uzothola isihlalo kunoma iyiphi indiza enikeziwe. Kodwa kunezikhathi lapho wonke umuntu ekhombisa khona, noma kukhona umcimbi - njengesizulu noma inkinga - engakwazi ukushiya izindiza ezihamba phambili ukuze zithole abagibeli izihlalo zibe izihlalo. Uma lokho kwenzeka, zonke izindiza zinezikhombisi okuthiwa i-Contract of Carriage , echaza lokho umphathiswa ozokuholela ekufikeni kwakho kokugcina.
Njengomgibeli, kungaba yinkimbinkimbi ngokumangalisayo ukufika nokuhlola esikhumulweni sezindiza, kuphela ukubuka iphasika lakho lokubheka futhi uqaphele ukuthi awunaso isabelo sokuhlala. Izindiza zezindiza azikwazi ukukushaya nje kuphela-kukhona inqubo, echazwe uMnyango Wezokuthutha we-US. Lapho indiza idlulile, i-DOT kuqala idinga izindiza ukuba zibuze abantu abangasheshi ukuba bafike endaweni yabo yokugcina ukuzitholela ukuyeka izihlalo zabo, ngenjongo yokuthola isinxephezelo.
Kodwa ngaphambi kokuba uzinikele, cela imibuzo emibili:
- Iyiphi indiza elandelayo lapho i-airline ingaqinisekisa khona isihlalo sakho ? Indiza enye ingase ibe yamukelekile kuwe. Ngakolunye uhlangothi, uma izindiza zinikeza ukubeka eceleni kokunye indiza egcwele, ungase uphonseke.
- Ingabe izindiza zezindiza zinikeza ezinye izinto ezifana nokudla okukhululekile, igumbi lehhotela nokudluliselwa phakathi kwehhotela nesikhumulo sezindiza? Uma kungenjalo, kungase kudingeke ukuthi uchithe imali ekunikezelayo ekudleni noma ekufakeni ngenkathi ulinda indiza elandelayo.
Isihluthulelo lapha ukuxoxisana ngenxephezelo eyamukelekayo. Izindiza zezindiza ngokuvamile zinikeza izaphulelo ngezindiza ezizayo, kodwa zinikeza iziqondiso zabasebenzi zokuxoxisana. Buza nabagibeli, futhi bangakhetha lawo mavolontiya azimisele ukubuyisela ukubhuka kwabo ngentengo ephansi kakhulu. Uma izindiza zezinkampani zinikeza ithikithi lamahhala noma i-voucher yokuthutha ngemali ethile ye-dollar, khumbula ukubuza mayelana nemingcele. Udinga ukwazi ukuthi ithikithi noma i-voucher ilungele isikhathi esingakanani, kungakhathaliseki ukuthi kukhishwe ngesikhathi sokuhamba kweholide futhi ingasetshenziswa ezindizeni zamazwe ngamazwe.
Uma izindiza zingatholi izisebenzi zokuvolontiya ezanele, khona-ke kuzoba abagibeli abangenakuzibandakanya. Uma kunjalo, ufanelekile ukuthola isinxephezelo, futhi unamalungelo athile. Uma uphazamiseka ngokungahambi kahle futhi i-airline ihlela ukuhamba okuzokuyisa ekufikeni kwakho kokugcina ngaphakathi kwehora lokufika kwakho kwasekuqaleni, ngeke uhlawulelwe.
Uma ukuhamba okuhambayo kukuholela ekufikeni kwakho phakathi kwehora elilodwa namahora ngemuva kwesikhathi sakho sokufika sokuqala (noma phakathi kwamahora amane namahora ezindizeni zamazwe ngamazwe), izindiza zezindiza kufanele zikukhokhele inani elilingana namaphesenti angu-200 endleleni yakho eyodwa yokuhamba yakho indawo yokugcina ngalolo suku, nge-$ 650 esiphezulu.
Uma ukuhamba kukuholela ekufikeni kwakho isikhathi esingaphezu kwamahora amabili kamuva (amahora amane emhlabeni jikelele), noma uma izindiza zezinkampani zingenzi namalungiselelo okuhamba okuhambayo kuwe, isinxephezelo esiphindwe ngamaphesenti angama-400 esendleleni yakho eyodwa ekuhambeni kwezingu-1300.
Kulabo abasebenzisa amaphuzu ama-flyer avamile noma ithikithi elikhishwe ngumxhumanisi, isinxephezelo sisekelwe ekukhokheni okuphansi kakhulu, hlola noma ukukhokhelwa kwekhadi lesikweletu elikhokhelwa ithikithi eklasini efanayo lensizakalo kulowo moya.
Abahamba ngezinyawo bahlale begcina ithikithi labo langempela bese belisebenzisa kwenye indiza. Uma ukhetha ukwenza amalungiselelo akho, ungacela "ukubuyiselwa imali okuzimele" kwetikithi ngendiza oyithintekile kuyo.
Uma ukhokhela izinkokhelo zezinsizakalo ozikhethela ku-flight yakho yangempela, njengokukhethwa kwesihlalo noma imithwalo ehloliwe futhi awuwatholanga lezo zinsizakalo ezindizeni zakho zokufaka esikhundleni noma kwakudingeka ukhokhe okwesibili, izindiza ezithintekayo kufanele zikubuyisele imali.
Ezinye iziqondiso ezijwayelekile ukuthi izindiza ezisetshenziselwa ukucacisa ukuthi ngubani ozobe ehlushwa yizo: labo abangazange bakhethe isihlalo lapho bebhuka indiza; labo abahlola ngomzuzu wokugcina; labo abangekho esangweni amaminithi angu-30 ngaphambi kokukhipha; kanye nabahambi abahamba ngezintengo eziphansi kakhulu. Izindiza zezindiza zinganikeza amathikithi mahhala noma izaphulelo zemali edoli ngezindiza ezizayo, unelungelo lokucela isheke senxephezelo.